While we are being hit by the worst winter storm I have ever seen (though, that doesn't say much since I'm not originally from here), our heater started acting up.
Everytime the heater turned on yesterday, I momentarily noticed a natural gas smell. Then this morning I noticed that the heater was not working. Trent went out to see what the problem was and it just would not ignite when it should. After we called repair shops to see what it would cost for them to look at it, and called the gas company to make sure we didn't have a leak, we called my brother. Jake was able to explain all the parts of our furnace to Trent so that we could figure out what was likely happening. Just a few minutes on the phone with Jake and we are able to start the heater again and we have a "differential diagnosis" of the problem. We also realized that it is cheaper to fly Jake out here to visit and fix our heater than it would be to pay a technician to just look at it. I'm so lucky to have a handy brother! Thanks!
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